Sheffield, S11 8NX, UK
0114 399 0087

About us

We are focused on helping you help your customers, whenever you need us. With a flexible, transparent approach to your requirements, we make sure we deliver every time - onshore or offshore.

Global capability, local feel

CC33 have been around since 2012 and are a Contact Centre Services Business based in the heart of Sheffield - UK, as well as South Africa. We can provide technology led, outsourced customer contact solutions for your business across the entire Customer lifecycle.

We work with our partners to support their customer needs, from telemarketing lead generation through to full customer acquisition, customer management & retention. If you have long term strategic or short-term tactical requirements, we can help. Why not get in touch here to see how we can support your business today

"I am very proud of what we have created here at CC33 so far. The key to our success has been recruiting and developing a superb CC33 team; forging great relationships with our partners, being transparent, pricing competitively - all whilst ensuring thet we are holding ourselves to account for performance for each and every partner."

Paul Fletcher, MD

Our secret weapon...your client partnerships team!

As a partner of CC33 you get access to our experienced client partnerships team, who are on hand to advise and support your project, as well as offer solutions and tactics to help you achieve your business objectives. The team really live your business brand and values internally, ensuring our operations teams represent and perform for your business to the highest possible standards. They focus on building your brand reputation and increasing your return on investment.


 In addition, the team work alongside you to develop strategic plans that align with your priorities. As part of their regular performance reviews with you, they make continuous recommendations to improve efficiency, processes and performance to ensure your campaign or project is performing optimally.

Support you as a partner through set up, implementation and throughout your live project.Support you as a partner through set up, implementation and throughout your live project.
Protect your customers and your brand through robust quality and compliance processes.Protect your customers and your brand through robust quality and compliance processes.
Improve the performance of your campaign through sharing insight, call monitoring, MI analysis and recommendations.Improve the performance of your campaign through sharing insight, call monitoring, MI analysis and recommendations.
Achieve your business and customer objectives every time for your business.Achieve your business and customer objectives every time for your business.
Our Team

We have strength and depth in our leadership team, with decades of experience in the Outsourced service industry across all sectors. This ensures we have the right experienced team on your project, every time.

  • Paul FletcherFounder & Managing Director

    Book: Commando Mindset -  Ben Williams
    Film: Back to The Future 
    Band: Noel Gallaghers High Flying Birds 
    Food: Wagamamas
    Hobby: Music or Football 
    Quote: We’re here to put a dent in the universe. Otherwise, why else even be here? – Steve Jobs 

    Eduwing Team
  • Giv RussoCommercial Director

    Book: Autobiographies, no unique one
    Film: Godfather
    Band: Oasis 
    Food: Pasta
    Hobby: Football/food
    Quote: It's not how hard you get hit, but how hard you get hit and keep getting up

    Eduwing Team
  • Mark LazenbyOperations Director

    Podcast: Under The Cosh 
    Film: The Dark Knight Rises
    Band: Arctic Monkeys
    Food: Italian
    Hobby: Golf
    Quote: Work hard and be proud of what you achieve

    Eduwing Team
  • Adam RobinsonIT Director

    Podcast: A good Man in Africa
    Film: Commando
    Band: Wu-Tang Clan
    Food: Curry
    Hobby: Gaming & running
    Quote: I collect spores, moulds and fungus

    Eduwing Team
  • Alan CassidyHR Director

    Book: Things can only get better (John 0’Farrell)

    Film : Godfather II

    Band: Depeche Mode

    Food: Greek

    Hobby : SWFC supporter

    Quote: Always look on the bright side of life

    Eduwing Team
  • Rich CottonHead of Marketing

    Book: Chimp Paradox
    Film: Back to the Future
    Band: Pixies
    Food: Mexican
    Hobby: Playing in a band 'Gigantic'
    Quote: At the end of the day people won't remember what you said or did, they will remember how you made them feel

    Eduwing Team
  • Tim MoodyHead of Contact Centre

    Book: A Kestrel for a Knave
    Film: Wolf Of Wall Street
    Band: Oasis
    Food: Italian
    Hobby: Travel
    Quote: Actions speak louder than words, but not as often

    Eduwing Team
  • Jade Maddison GloverHead of Quality & Compliance

    Book: Stiff: The Curious Lives of Human Cadavers by Mary Roach
    Film: The Little Mermaid 
    Band: Alcemist 
    Food: Pasta – any kind
    Hobby: Make-up
    Quote: Progress, not perfection

    Eduwing Team
  • Judy UnwinHead of Client Services

    Book: The Binding, Bridget Collins 
    Film: Dirty Dancing 
    Band: Arctic Monkeys
    Food: Sushi
    Hobby: Chess / Life Coaching
    Quote: Don’t ever save anything for a special occasion. Being alive is the special occasion.

    Eduwing Team
  • Fay RobertsHead of HR

    Book: The Night Before Christmas

    Film: Anchorman

    Band: Kings of Leon

    Food: Sunday Roast

    Hobby: Pilates / Plant based nutrition

    Quote: Be strong enough to let go and wise enough to wait for what you deserve


    Eduwing Team
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