Strategic, Tactical, Flexible.
Customer centric solutions to suit your needs.

What our Customers Think…

I’m very happy with the professional service CC33 have provided us with since moving our telephone answering to them.

Payment Industry Partner

CC33 are a crucial part of our business model, their expertise has been essential in both growing and maintaining our customer base.

Retail Partner

I would have no hesitation in recommending CC33 to any company that was looking for a flexible partner in this business.

Insurance Partner

We commenced working with CC33 in early 2016 and within a 12-month period, they had demonstrated they were very capable of delivering high quality, high volume sales, giving us the confidence to grow both inbound and outbound campaigns through 2018 & 2019.  By 2020, CC33 were managing all incoming calls on our inbound sales line (approx. 50  agents) and grew their outbound campaign to circa 80 agents… Each of those campaigns were won by CC33 due to their ever-present commitment.

Energy Partner

What makes us different

We have ambitions to be the UK’s leading Technology led Contact Centric Services provider, an employer of choice in Sheffield with at least 1,000 advisors in the CC33 family

Our Capabilities

Agile

Once we have agreed to go ahead, we can be up and running on your campaign in as little as 14 days! 

Blue Chip

 We’re 10 years old this year and have a history of long term credible  blue-chip client in Sales and Service arena

Multi Channel

Our multi-channel contact platform means that you can be confident we can meet your needs to contact your customers through their channels of choice 

‘Open Door’ into (y)our world

At CC33 we have complete transparency which means we give you the ability live listen to your calls… anytime, anywhere.  So, you can listen to any call being conducted with your customers and our Skilled Advisors, on your campaign easily and without notice. This this is a real benefit for clients as is very rare in the industry!

Internal voice of the customer

At CC33 we believe in representing your brand and requirements to the letter. Our Client Services team ensure we do just that. By constantly challenging our internal delivery teams on performance, value and efficiency you can be confident you will get the best for your customers.

Innovative, tailored solutions

We’ll work with you to design and implement the right Service that delivers your customer targets whilst perfectly aligning with your culture and brand…freeing you up to focus on running your business.

Our CC33 Family

We want to be the Employer of choice in Sheffield, That’s why we have developed, what we believe to be a market leading reward package for our CC33 family. This includes free Sky, free Mobile, free Gym and swim membership as well as a free breakfast for everyone, every day. In addition, we help our team by investing in their passions to really make a difference to their lives – we call it ‘be yourself for a living’

How We Work

For our clients…

  • Create real value for our clients through our speed to response
  • Offer Efficiency benefits through our multi channel platform
  • Transparency of quality and performance for our clients

For our Team…

  • Employer of choice in Sheffield
  • Unrivalled reward package and facilities to help our team excel
  • Supporting our local community consistently

Working with Our Partners

  • Innovative, tailored solutions right for your Business
  • Technology led
  • Transparent governance process
  • High Performance
  • Agile and responsive
  • Efficiency is key
  • Internal ‘voice of the customer’
  • Flexibility on locations
  • Compliance focus

Our Products

Customer acquisition
  • Prospect lead generation
  • Prospect Appt setting
  • Pipeline nurturing and management
  • All aspects of Acquisition Sales
Data services
  • Targeted Data Provision. Data analysis
Customer management
  • Customer Service Management
  • Welcome Calls & Wellbeing checks
  • Back office support
  • Account Management
  • Social Media Management / handling
  • Complaint Management (incl. regulated)
  • Payment handling
  • Debt collection
  • Verification of Field Employees
Customer retention
  • Customer upgrades
Business support
  • Contact Centre Skills training. Contact Centre Software provision and support.
  • Contact Centre Operational & efficiency consultancy. Market Research

Services

Customer Acquisition

Helping our clients with lead generation, appointment setting as well as pipeline nurturing and management and customer acquisition activity

Customer Retention

Helping our clients with their customer upgrades, cross sales, renewal, cancellation and winback activity

Customer Management

Helping Clients with customer service management, payment handling, debt collection, complaint management (incl. regulated) and back office support

Accreditations

We Are Recruiting

At CC33, we’re always looking for energetic, friendly, enthusiastic people to join our team. If you enjoy a challenge, we could be the place for you!

To find out more about the amazing opportunities we have on offer, visit our careers page.