Experts in Contact Centre service and technology
We have ambition to be the UK’s leading technology led contact centric services provider, and employer of choice in Sheffield with at least 1,000 advisors in the CC33 family. In fact, our CC33 family is at the heart of our organisation. Ensuring we have the right benefits package, environment, and development opportunities for our team means that they can focus on giving your customers the very best experience - whether in sales or service.
We have the capability to do this across multiple contact channels including voice, chatbot, email, SMS, WhatsApp and social media. Adding value to your customer's experience is why we're here; just think of us as an extension to your business!
Let Paul, our founder, tell you more about what we do here at CC33.
"CC33 are a crucial part of our business model; their expertise has been essential in both growing and maintaining our customer base"
"CC33 have been a pleasure to work with on this project and have consistently been collaborative, flexible and proactive"
Medical research partner
"Over the last year, we have been working in partnership with CC33, to deliver a high quality, participant centred call centre experience...Due to popular demand, we experienced higher than planned call volumes and CC33 were able to adapt to provide the service to meet the unexpected demand. CC33 have focused on providing a high-quality service by having regular reviews and taking on feedback effectively. CC33 have been a pleasure to work with on this project and have consistently been collaborative, flexible and proactive. The team have gone the extra mile to ensure participants receive a seamless, high quality experience.”
Recent logistics partner
"CC33 really stepped up to support us in achieving our year-end strategic goals. We began our partnership with a small headcount but the service and results we received gave us the confidence to triple the team size. CC33 are collaborative and quick to respond to any request we make of them. The recruitment of advisors gave us a vibrant and talented team who worked as a true extension of our organisation. As an outsourcer CC33 works to a standard of excellence delivering our goals on time and within budget. We would highly recommend them."