Client Services Manager

CC33 is growing with new client wins, we need to add an experienced Client Relationship Manager to our team to partner with leading client brands across telecoms, utilities, broadband, insurance and other sectors. Our outsourced services to clients include outbound sales, B2B, B2C, inbound sales, lead generation, sales through service and customer service. This new role will require you to build and develop relationships with new and existing clients, explore further opportunities and deliver client satisfaction. Previous experience in outsourcing operations is required to ensure that our clients are receiving the expected levels of service, delivery and success.

Salary:

This role has a basic salary between £30,000 – £35,000 per annum. (dependant on experience)

Shifts:

You will be contracted at 40 hours per week, between the hours of 8am & 8pmMonday to Friday.

Start Date: ASAP

Location:

You will be based at our brand new offices located on Ecclesall Road, Sheffield (S11). Our offices are a short walk from the city-centre with excellent transport links from surrounding areas.

Key role responsibilities

  • First point of contact for a portfolio of CC33 clients.
  • Provide a first-class service and client experience.
  • Collaborate with the Campaign Delivery Manager to ensure client targets and glidepaths are met.
  • Co-ordinate, prepare and lead client MBR & QBR’s.
  • Build and develop relationships with new and existing clients to cement their working relationship with CC33.
  • Successfully onboard new clients to the point of go live, support through the glidepath and beyond.
  • Build and develop client relationships to explore opportunities.
  • Provide solutions to overcome campaign challenges or blockers.

What are we looking for?

  • Operational experience in an outbound outsource company.
  • Leadership skills – take charge of the company’s client support in both strategy and implementation, experienced leaders who excel at decision-making and project management.
  • Data analysis – it’s vital for client services to be skilled at data analysis to synthesize internal and external feedback and sales statistics to determine how to improve customer satisfaction
  • Customer service – client services keep the customer experience in mind throughout all tasks, e.g., restructuring operations for increased efficiency
  • Problem-solving skills – client services oversee the handling of customer complaints and issues. You must be an adept problem solver and capable of thinking quickly even in urgent and critical situations
  • Organization skills –client services track several projects, client accounts, employee teams, and activities simultaneously, and must maintain a comprehensive vision of all these to steer the company toward its customer support goals
  • Ability to identify potential growth opportunities with your clients.