Customer Service OFFICIAL

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Customer Service

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At CC33 we understand that stand alone telemarketing campaigns sometimes need that little something extra to turn good results into great results. CC33 is unique in that we create tailor-made campaigns using a multitude of different platforms, offering you an incredibly comprehensive marketing strategy.

We are continuously looking for new and innovative ways to achieve the best results and lead the way in contact centre communications.

By integrating digital marketing into our contact strategies CC33 are able to deliver enhanced results and increase access to your target market. Once we have carefully selected the media to complement your campaign our specialist marketing advisors will clearly explain this recommendation and discuss previous results achieved.

 

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VOICE

We offer both inbound and outbound voice calls. With inbound calls, the technology’s preview capability is able to recognise callers and then allow agents to view call information prior to taking the call to ensure they are prepared.

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EMAIL

This will allow us to help our clients to efficiently manage high volumes of inbound email and web-form queries, while ensuring that customer service e-mail communications are handled in a consistent manner.

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SMS

Our SMS offering will bring the benefit of text messaging as a communications and support channel for attracting and retaining customers.

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WEB CHAT

An online live chat session which is instigated by the customer.

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WEB CALL BACKS

Agents can views and respond to inbound requests using web forms and are able to contact the customer using the customer’s preferred contact method.

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VOICEMAIL

Voice mail messages are stored on the systems for play back anytime. Along with the extra communication channels we will be able to introduce, the new system streamlines all channel interactions. By unifying customer interactions across multiple channels, agents will have comprehensive access to the customer interaction life cycle. As well as increasing agent productivity, this will enable us to deliver a superior customer experience. With such a wide range of communication platforms available, we are confident that CC33 will be able to provide our clients with a service like no other. If you’d like to discuss any of our new offerings with a team member, please contact us on 0114 399 0087.

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