About Us

Always giving you more

CC33 was founded by Paul Fletcher. Paul has more than 20 years’ experience in the call centre industry – from eventually working his way up through the ranks to setting up centres in South Africa.

In 2013, Paul decided that the time was right to establish a more boutique and tech-enabled contact centre in Sheffield – and CC33 became a reality. In the years since CC33 was established, we have continued to grow and flourish, and we now employ more than 550 people, in and around the Sheffield area.

Unique to CC33, we have a dedicated arm of the business – ‘Boutique’ – that focuses on providing bespoke services for start-ups, smaller businesses, and those who require a more tailored approach to their outsourcing needs.

At CC33, our clients grow commercially because our people grow personally. For us, our team’s wellbeing is number one and we make every effort to ensure our staff are supported and fulfilled during their time with us.

We tailor our services in a way that is both beneficial to our staff and bespoke to our clients. We have a smaller team of agents assigned to each Team Leader, so this specific 1-1 attention helps the agent’s development and performance, and also helps to ensure that costs are significantly lowered for our clients.

We find that this culture of close, attentive communication is mirrored in our relationship with clients – we can be more responsive to your ever-changing needs.

We believe quality standards should be a core expectation, operational excellence should be a daily norm and outstanding customer acquisition should be routine. We also believe a huge part of our success has been due to meeting the highest industry expectations.

For our clients, we’re committed to giving you more. This includes:

  • More process innovation
  • More operational transparency
  • More day-to-day communication
  • More ongoing care for our skilled people

If you’re interested in working with us, get in touch – let us give you more.